Frequently Asked Questions

ARE YOU FULLY INSURED?
Yes we are fully insured for Employers, Public and Products Liability including treatment risks and Loss of Keys.

WHAT AREAS DO YOU COVER?
We cover all the London areas.

WHAT KIND OF SECURITY CHECKS DO YOU DO TO YOUR STAFF?
All our potential employees undergo the most rigorous positive identity, document verification and Criminal Record Bureau checks prior to being allowed on client premises.

DOCUMENTATION
1. All applicants must complete the Starplus Cleaning Services application form at our office and are given a starting slip, finishing slip, a uniform slip and a Company Handbook. It is explained that there will be a deposit for uniforms which will be refunded, together with their last fortnight’s wages when they resign having given the appropriate notice.

2. Satisfactory references regarding past employment are required and these are checked verbally and followed up by a letter where possible.

3. Identification in accordance with the current legislation must be provided by the employee. A documented National Insurance number or similar is acceptable along with a copy utility bill or bank statement to prove there address.

4. Applicants must physically prove that there is no legal restriction that prohibits their employment in the U.K. This will be achieved by taking a photocopy (which will be retained on the individuals personnel file at the Head Office) of either:

a) A properly documented National Insurance Number from a P45, P60, N.I. Card
b) A U.K. or E.E.C birth certificate (including appropriate registration number).
c) An E.E.C. National Identity Card.
d) A U.K. or E.E.C. passport
e) An original letter from the Home Office.

WHAT ABOUT HEALTH & SAFETY?
The policy of our company Starplus Cleaning Services Ltd is to provide and maintain a safe and healthy workplace by ensuring that work equipment is safe and that a safe system of work is provided for all of our employees. We keep a detailed site file on every premise we provide a service for, which includes COSHH statements completed Risk Assessments.

HOW DOES THE ONLINE QUOTATION WORK?
Just fill in our online quotation form and we will give you an instant quote, if you accept the quote, we will then arrange for a site survey to come and see you at your site to confirm the Quotation.

HOW DO YOU SUPERVISE YOUR STAFF ATTENDANCE AND ABSENCE?
We use a fully automated timekeeping system to monitor attendance of all employees who service our customers, Time attendance records are captured as employees clock-in and out of your location. Our managers can retrieve attendance records in real-time from a computer or their mobile phone.

WHAT ARE YOUR WORKING HOURS?
24 hours per day, 7 days per Week.

DO YOU WORK ON PUBLIC AND BANK HOLIDAYS?
Yes we work on Public and Bank Holidays.